Protect Health through Technology

Each act of sterilization is a gesture of reverence and care for life.

Novo Pro 23L

Modeling

Combining the experience of modern art and minimalist shape design, it is seamless from inside to outside. Our design size can be used for any ocation, so that you can experience the charm of modern art.

Designed to make your life easier, save space and guarantee high efficiency

Intelligent monitoring and diagnosis system

Ensures a constant control and monitoring of the whole operating system of the sterilizer. When faults occur, it will find the failure parts sectionnaly, and shows the fault message and simple solution direct which makes the after-sales message is more detailed and the maintenance is more convenient. This device behaves like a "real technician" with real-time diagnostic and intervention capability.

The Quick Coupling System

For water filling and draining on the front section of the sterilizer simplifies and speeds up the relevant tasks, And that's not all it is also posaible to equip the sterilizer with an automatic filing system that withdraws water from an external tank.

Pre-heating system

Preheating system with stand-by for minimum temperature maintenance and consequent time reduction of all the sterilization cycles.

Wind cooling super window

260x142mm large cooling area, 73 layers heat radiating aluminium sheet, 18 radiating pipe, to ensure the hot steam water changes to the cold water in a few seconds.

About Novo Pro

Sterilizers and accessories that help dentists and their assistants to always ensure the highest levels of safety and hygiene in their practice, in full compliance with applicable international regulations. Assures to sterilise unwrapped solid tools and porous products, small pourous items, pots and containers, single-wrapped or multiple-layer wrapped products.
0 +

Contries User

0

Patent technology

0 Days

Aging test

Only three clicks, automatically complete sterilization cycle.

灭菌器23l

Multi-language operating system

Intelligent diagnosis system

8 Programs and tests

E.Light handle

Designed to simplify your workflow, boost efficiency, and deliver reliable sterilization

Touchscreen

The 4.3-inch touchscreen transforms routine interactions with the sterilizer into a seamless experience: its instant response to every input, paired with a clearly structured interface that groups functions by usage frequency, makes daily operation feel intuitive even for first-time users.

Custom cycle

The autoclave features a customizable sterilization cycle that empowers operators to safely tailor the process to the unique demands of their practice. By selecting from a predefined menu of legally compliant parameters, users can configure a personalized cycle designed to streamline efficiency—striking the ideal balance of flexibility and precision needed to accommodate diverse operational scenarios. This adaptability ensures the sterilization protocol aligns precisely with varying workloads, instrument types, or regulatory nuances, giving teams confidence in maintaining safety while optimizing workflow.

Keep cycle or test on Homepage

A dedicated "Pinned" section on the homepage lets users anchor their most-used cycle or test for instant, one-tap access. Say goodbye to endless searching—your essential tools are always front and center, boosting both focus and productivity.

Extra Drying Capability

The Extra Drying capability empowers users to define personalized drying durations for handling loads that are challenging to dry thoroughly—such as intricate instrument assemblies or items with high moisture content.

Water Tank

Water tank group completely accessible and inspectionable for a perfect and complete cleaning as per the maintenance program and safeguard or the device.

3.5Liters Transparent open water quality monitoring

Water filling function Manual (Standard)/Automatic (Option) sterilizers, to facilitate filling operation, are equipped with a pump-operated filling system featuring a level sensor that stops water filling if the tank is full.

Built-in water quality detection (Option)

Thanks to the built-in quality detector, it can provide better water source for the sterilizer and extend the use time of the sterilizer.

Average water consumption

Novo Pro 23L:0.17L(Min)0.31L(Max)

The Door

Newly designed door is easy to open and clise with one hand. Safety locker with double safety locking mechanism. Cycle will not start if the door is open or not properly locked. Safety locking device prevents door from opening until chamber pressure reaches atmospheric pressure.

Mechanical Lock

Sensor Switch

Electromagnetic Lock

Prevents the door from opening automatically during sterilization to protect the user's personal safety.

Precise traceability

SD card/USB high-capacity storage, built-in automatic printer, external printer (optional), with 2 data storage modes switchable at will. Cycle printing via loop program provides dual protection for sterilization data storage.

SD card/USB high-capacity storage

Built-in automatic printer (optional)

External printer (optional)

Carrier & Tray

The carrier can be loaded with up to 5 trays or 3 trays, rotated by 90°.

Steel wire carrier

23L：410*205*200 mm

Steel wire tray

23L：380*193*16 mm

Instruments management assistant (Option)

F.g.: mirrors, probes etc.
205 X140X 32mm

Instruments management assistant (Option)

F.g.: mirrors, probes etc.
180 X125 X20mm

Chamber Dimensions

23L
23L

Product size

Sterilization cycles

Technical Data

Electrical supply

~200-240 Vac,50/60 Hz, single - phase

Nominal voltage

~230 Vac/50Hz

Fuse

16A

Power

2700W

Sterilizer chamber Total volume

φ245 mm x 445 mm (Novo Pro 23L)

Max altitude

3500m asl, More than 3500m can NOT be used.

Max Working Pressure

2.5Bar(250kPa)

Min Working Pressure

-0.9Bar(-90kPa)

Min. atmospheric pressure

0.7 Bar（70kPa）

Max Temperature

<145℃

Overall size of equipment (L *W*H)

685mm x 438mm x 405mm(Novo Pro 23L)

Mass of equipment (kg)

Approx. 50 kg (Novo Pro 23L)

Temperature limit

From +5° C to +40° C(ideal range 16-26 °C)

Humidity limitation

Max. 80 % at 31 °C, decreases in a linear fashion up to max. 50 % relative humidity at 40 °C

Pressure safety valve

2.45 bar(245kPa)

Vacuum

>-0.8bar（-80kPa）

Sound power levels

<70db

IPX

0

Pollution degree of the intended environment

2

Bacteriological filter

The filtration efficiency of particles above 0.3μm be no less than 99.5%

Water quality

Fulfilling EN 13060 Ann. C (conductivity< 5μS/cm)

Average water consumption

Approx. 0.25L(Min) Approx. 0.55L(Max)

Water shortage alarm:

Less than 0.5L

Upper Tank volume

Clean water(DWO) Approx. 3.4 L

Inner Tank volume

Waste water(UWO) Approx. 1.7L

Conformity

STERILIZER featuring type B sterilization cycles conform with the following standards:

EN 13060

Small steam sterilizer

IEC 61010-1

Safety requirements for electrical equipment for measurement, control and laboratory use, general requirements

IEC 61010-2-040

Safety requirements for electrical equipment for measurement, control and laboratory use; particular requirements for autoclaves using steam for the treatment of medical materials and for laboratory processes.

EN 61326

Electrical equipment for measurement, control and laboratory use: EMC requirements.

Privacy policy

Last updated on [October 14, 2024].

Introduction

Ningbo Joident Electronic Technology Co., Ltd. (registered at No. 111, 3rd Floor, Building 4, Jingu Nanlu, Yinzhou District, Ningbo) and its affiliates (hereinafter referred to as “Joident:” or “We”) respect your privacy and the protection of your personal information. Joident appreciates your visit to our websites (such as www.joident.com) and other related interactive channels, including (but not limited to) our social media pages, mobile applications and/or blogs (collectively, the “Joident Pages”), and your interest in our company, products and services. Privacy Policy applies to your personal information collected by Joident online and offline when you interact with our sites, for example when you visit Joident pages as a visitor, customer or potential customer, or as a representative of our suppliers or business partners, when you use products or services provided by Joident, purchase Joident products, subscribe to Joident news and contact our customer service.

We may also provide you with a separate privacy policy or statement to inform you about how we collect and process your personal information in certain specific situations, such as for specific products, services or projects provided by Joident. For example, when you participate in our clinical research projects or use our mobile applications, we may provide you with a separate privacy policy or statement. In the event of any conflict or inconsistency between the above separate privacy policies or statements and this Privacy Policy, such separate privacy policies or statements will in principle prevail over this Privacy Policy, unless otherwise stated or agreed.

This Privacy Policy will help you understand the following ：
  1. The types of personal information we collect and its purposes
  2. Notice regarding cookies and related technologies
  3. How we process and share your personal information
  4. Third-party services
  5. How we protect your personal information
  6. How we store your personal information
  7. Your rights as a data subject
  8. Information of concern
  9. Updates to this Privacy Policy
  10. Contact us
1. The types of personal information we collect and its purposes

“Personal Informations” in this Privacy Policy refers to information about you or that can identify you, alone or in combination with other information we hold. We encourage you to keep your personal settings and personal information complete and up to date.

Joident:Your account data

You can create a JOIDENT account online to benefit from a better service experience, such as registering devices online or sending feedback via the JOIDENT page.

When you create an account on our JOIDENT site, we collect the following personal information:

  • User name ;
  • Password ;
  • E-mail address;
  • Country/Region;
  • You can also choose whether or not to provide the following personal information about yourself on your account, such as your gender, professional organization, city, address, postal code and telephone number.

We use the personal information listed above to create and maintain your Joident account. You can use various services through your JOIDENT account. When you do this, we may add additional personal information to your account. The following sections describe the services you can use and the personal information we add to your JOIDENT account when you use the relevant services.

Marketing and promotional data

If you choose to opt-in to receive marketing and promotional information from us, we may collect and use the following personal information about you :

  • Your e-mail address ;
  • Your Joident account details ;
  • Information about your interactions with Joident, such as subscribing or unsubscribing to marketing communications, or personal information you provide when you participate in our events.

We use your personal information listed above to send you relevant information about Joident products, services, events and marketing activities that may be of interest to you via e-mail, SMS and other digital channels, such as mobile applications and social media.

You may withdraw your consent to receive marketing information at any time via the unsubscribe link at the bottom of any promotional email you may receive or by any other means we send to you. You can also withdraw your consent by contacting us using the details in the “Contact us” section.

Marketing campaign data

You may attend events such as seminars, exhibitions or fairs organized by JOIDENT or other organizers (“Marketing Events”). You can register for these Marketing Events via Joident, our distributors or directly with the Marketing Event organizer. We may send you invitations to such Marketing Events. To do so, we may need you to provide the following personal information :

  • Name ;
  • Country of citizenship ;
  • Company/Hospital where you work ;
  • Department ;
  • E-mail ;
  • Phone number;
  • Products/services you are interested in;

If you register to participate in marketing activities via Joident, you agree to receive information directly related to the marketing activities sent to you by Joident, such as the location and time of the marketing activities.

Purchase and Registration Data

When you purchase products and/or services from JOIDENT, or when you register for JOIDENT products and/or services, or when you activate or install JOIDENT products, we may collect the following personal information :

  • Name ;
  • Phone number ;
  • Company/Hospital where you work ;
  • Department ;
  • Your position ;
  • E-mail address ;
  • Nationality ;
  • Country of citizenship ;
  • Delivery/billing address ;
  • Postal code ;
  • Fax number ;
  • Invoice history, including an overview of JOIDENT products/services you have purchased;
  • Details of any conversations you may have with customer service staff regarding products or services you have purchased;
  • Details of the product/service you have registered, such as the name of the product/service, the product category to which it belongs, the product model, the date of purchase and proof of purchase.

We collect this personal information in order to help you finalize the purchase and/or registration of products and/or services and/or the installation of product activation.

Customer service data

When you interact with our customer service via our call center, official WeChat account, e-mail or other Joident pages, we may collect or use the following personal information about you :

  • Your Joident account data;
  • Your name
  • Phone ;
  • E-mail ；
  • Your position;
  • Department ;
  • Company/Hospital where you work;
  • Your call logs and call history, your purchase history, the content of questions you ask or requests you make.

We will use this personal information to provide you with customer support related to the products and/or services you have purchased, such as responding to your requests, fulfilling your requirements and repairing or replacing products for you.

We may also use this personal information to improve our products and services, to resolve any disputes with you, to train our customer service representatives, and so on.

User Feedback Data

You may choose to submit opinions, questions, requests or complaints (“User Feedback Data”) about our products and/or services via various channels provided on the Joident page (such as satisfaction surveys, etc.). When you do this, we may collect or use the following personal information about you :

  • Your Joident account data
  • Your name
  • Phone number
  • Your e-mail address
  • Your position;
  • Department ;
  • Company/Hospital where you work ；
  • Details of your comment/question/request/complaint.

We will use this personal information to answer your questions, satisfy your requests, resolve your complaints, consult your opinions and improve our Joident pages, products and services.

Partner contact details

When you supply products and/or services to JOIDENT (on the basis of cooperative relationships), we may collect the following personal information via various channels such as contracts :

  • Contact name ;
  • Telephone number;
  • Contact person’s work organization;
  • Department;
  • Your position ;
  • E-mail address ;
  • Nationality ;
  • Delivery/billing address ;
  • Zip code ;
  • Fax ;
  • Details of any conversations you may have had with Joident Connect staff regarding the purchase of your products or services from Joident;

We collect this personal information in order to carry out cooperation between you and us on related products and/or services.

Usage data

We may collect information generated when you use Joident products, services and/or pages, and use your personal information for analytical purposes. We do this to understand your interests and preferences in order to improve our Joident products, services and/or pages and enhance your user experience.

Data about your online behavior

Joident may use cookies or similar technologies to collect information about your visit to the Joident website in order to provide you with a more informative and enhanced online experience when you interact with our website. For more information about our use of cookies or similar technologies and your choices regarding cookies, see the “Cookies or similar technologies” section.

2. Notice regarding cookies and related technologies

When you visit our website, we may use cookies or other similar technologies to collect information from you. For example, when you visit our websites, receive e-mails from us or connect to a device connected to the Internet. In most cases, we cannot identify you directly from the information we collect using these technologies.

We collect your information via cookies or similar technologies primarily to :

  • Ensure that the Joident page functions correctly. These cookies are necessary for you to be able to navigate and use the functionalities of the Joident pages. Without these cookies, you may not be able to use and access Joident pages properly. For example, these cookies may save information you have entered so that you do not need to re-enter it on your next visit.
  • Analyze the use of Joident pages in order to measure and improve the performance of Joident pages. These cookies collect information about your visit to our website, such as which pages you visit frequently and whether you receive any error messages. Using this information, we can improve the structure, navigation and content of the website to offer you a better visiting experience.

You can manage your cookie preferences at any time by changing the cookie settings in your browser. If you disable our cookies in your browser settings, you may find that some parts of our website do not function properly. If you have any questions about our use of cookies or similar technologies, you can also contact us using the details in the “Contact us” section.

3. How we process and share your personal information

Subsidiaries and affiliates

We may share your personal information with our affiliates and subsidiaries within the JOIDENT Group for the purposes described in this Privacy Policy.

Service providers and other third parties

  • We may share your personal information with third-party service providers to help us provide certain services, such as website hosting, provision of information technology and related infrastructure, cloud services, order fulfillment, customer service, e-mail delivery, auditing and other services, in accordance with this Privacy Policy and applicable law. We will require such service providers to protect your personal information through contracts or other means.
  •  If you have consented to receive marketing information from third parties, we may share your personal information with third parties so that they can send you marketing information.
  • We may also share your personal information with our business partners where necessary to achieve the purposes listed in this Privacy Policy. For example, we may work with our business partners to sell products or provide certain services to you.

Other uses and disclosures

We may also use and disclose your personal information as we deem necessary or appropriate: (a) to comply with applicable law (including laws outside your country or region), to respond to requests from public and governmental authorities (including government agencies and ministries outside your country or region), to cooperate with law enforcement, or for other lawful purposes; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property and/or those of our affiliates or subsidiaries, you or others.

In addition, Joident may also provide your personal information to third parties (including third-party agents, auditors or other service providers) in the event of a planned or actual reorganization, merger, sale, joint venture, transfer or other disposition of all or part of our business, assets or stock (including bankruptcy or similar proceedings).

4. Third-party services

As you browse and use Joident pages, you may encounter links to third-party service providers or directly use services provided by third-party service providers. These third-party service providers may include social media platform providers, other mobile application developers or other website operators (such as WeChat, Weibo, LinkedIn, Facebook, Instagram, etc.). We add such content, links or plug-ins to our website to facilitate your connection to our website or to share information with your accounts at these third-party service providers.

These third-party service providers generally operate independently ofJoidentand may have their own privacy statements or policies. We strongly recommend that you review these policies or statements before using third-party services to understand how these third parties treat your personal information, as we are not responsible for the content, use or privacy practices of websites or applications that are not owned or operated byJoident. For example, you may access a third-party social media website directly via a link provided on our website. Personal information generated by your subsequent use of the social media website will be collected by the third party rather than by us and will be subject to the third party’s privacy policy rather than this Privacy Policy.

5. How we protect your personal information

Joident follows the ISO/IEC 27001 Information Security Management System (ISMS) and the ISO/IEC 27701 Privacy Information Management System (PIMS) and uses various technical and organizational measures and operational procedures to protect your personal information. For example, we may implement access control mechanisms, use firewalls, secure servers and de-identify, anonymize or encrypt certain types of data (such as ownership information and other sensitive data). In addition, Joident regularly tests and evaluates the effectiveness of technical and organizational measures to ensure the security of your personal information. You are responsible for the security of your account name and password.

Please note and understand that the Internet is not an absolutely secure environment. If you become aware that your personal information has been disclosed, please contact us immediately using the contact details in the “Contact Us” section of this Privacy Policy so that we can take appropriate action.

If your personal information is disclosed due to unexpected events, force majeure, etc., we will do our best to control the situation and will promptly inform you of the cause of the incident, the security measures we have taken, the security measures you can take on your own initiative and other relevant information. If a security incident relating to personal information occurs, we will report it to the relevant competent authorities in accordance with the requirements of applicable laws and regulations, conduct timely investigations and take emergency measures.

6. How we store your personal information

Storage location

As a general rule, we will store your personal information collected domestically in China. If we need to transfer your personal information overseas, we will carry out the relevant procedures in accordance with the requirements of applicable laws and regulations and provide your personal information with standards of protection no lower than those required by applicable data protection laws and regulations.

Storage period

Unless otherwise required by laws and regulations, we will retain your information for the following periods:

  • We will retain the personal information we collect from you to meet our legitimate business needs (such as to provide services to you or to meet applicable legal, tax and financial requirements).
  • When we no longer have a legitimate business need to use your personal information or when the retention period prescribed by applicable laws and regulations expires, we will delete or anonymize your personal information.
7. Your rights as a data subject

With respect to your personal information, unless otherwise provided by laws and regulations, you have the following rights :

  • You have the right to know and decide on the processing of your personal information and you have the right to restrict or refuse the processing of your personal information;
  • You have the right to consult and copy your personal data;
  • If you find that your personal information is inaccurate or incomplete, you have the right to ask us to correct or complete it;
  • For personal information processing activities based on your consent, you have the right to withdraw your consent. If you withdraw your consent, this will not affect the validity of the personal information processing activities that were carried out on the basis of your consent prior to the withdrawal;
  • You have the right to request that your personal information be transferred to another data controller designated by you;
  • You have the right to ask us to explain the relevant personal data processing rules;
  • You have the right to request that we delete your personal information in certain circumstances;
  • If you have any objections to our personal data processing activities and to this notice, you have the right to resolve them by other means.

In addition to the choices offered on our pages, such as the unsubscribe option contained in promotional emails and accessing and managing your Joident account data after logging into your account, you may also contact us directly using the contact details set out in the “Contact Us” section of this Privacy Policy to request the exercise of these rights.

In your request, please clearly indicate the personal information you wish to access or modify, whether you wish to restrict the processing of your personal information from our database or inform us of any limitations you wish to impose on our use of your personal information.

We will respond to all requests to exercise the rights of data subjects in accordance with applicable data protection laws and within the required time limits. To the extent permitted by laws and regulations, we may not be able to respond to your request to exercise your rights in the following circumstances :

  • If your request conflicts with our obligations under laws and regulations;
  • If the information requested is directly related to national security or defense security;
  • If the information requested is directly related to public safety, public health or major public interests;
  • If the information requested is directly related to a criminal investigation, prosecution, trial, execution of a judgment, etc. ;
  • If we have sufficient evidence that you have a subjective malicious intent or abuse of rights;
  • To protect your life or that of others, your property and other major legal rights and interests, but it is difficult to obtain your authorization and consent;
  • If responding to your exercise request would cause serious harm to your legitimate interests or those of other persons or organizations;
  • If the information requested concerns trade secrets.
8. Information of concern

Although Joident pages are generally not intended for minors under the age of 18, Joident policy requires us to obtain permission from parents or guardians before collecting, using or disclosing personal information from minors in accordance with legal requirements. If we learn that we have collected personal information from a minor, we will immediately delete such data from our records.

Joident strongly recommends that parents or guardians actively monitor their children’s online activities. If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us in accordance with the “Contact Us” section of this Privacy Policy. Upon verification, we will delete or otherwise treat the minor’s personal information in accordance with the parent’s or guardian’s request.

9. Updates to this Privacy Policy

We will update this Privacy Policy from time to time to adapt to legal, technical, and business changes. When we update this Privacy Policy, we will notify you appropriately, based on the significance of the changes. We will obtain your consent for any material changes to this Privacy Policy, as required by applicable data protection laws.

You can find out when this Privacy Policy was updated by clicking “Last updated on” at the top of this Privacy Policy. By continuing to use the relevant Joident features or contact us through the information displayed on Joident’s various channels, you agree to the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about how we use your personal information or this Privacy Policy, particularly if you believe that our processing of personal information has infringed your legal rights and interests, you can contact us using the following contact details.

Contact : info@joident.com

We will generally respond within fifteen business days of receiving your relevant information and verifying your identity, unless otherwise required by law or regulation.

Furthermore, you may also submit your request or complaint to the competent data protection authority at any time.

Terms and conditions

General Terms and Conditions of Sale, Delivery, and Payment of Ningbo Joident Electronic Technology Co., Ltd. (hereinafter referred to as Joident)

Revised on October 2024

1. Overview

1.1. All deliveries and services provided by JOIDENT shall be carried out in full compliance with JOIDENT’s General Terms and Conditions of Sale, Delivery, and Payment. Deviating or supplementary terms and conditions shall only apply with Joident’s express consent.

1.2. The Customer hereby agrees to be subject to the exclusive application of these General Terms and Conditions of Sale, Delivery, and Payment. The Customer’s silence regarding deviations from the terms and conditions of the order shall not be deemed approval by Joident.

1.3. The current version of the Incoterms of the International Chamber of Commerce (ICC) (currently: Incoterms 2020) shall only be deemed accepted if, and to the extent that, it is expressly provided for in writing by JOIDENT.

1.4. Unless otherwise agreed, the language of the agreement, order, and complaint shall be Chinese.

2. Offer, Conclusion, and Content of the Agreement

2.1. All quotations and cost estimates are considered non-binding and subject to change unless expressly identified as binding.

2.2. The written order confirmation or quotation issued by Joident is authoritative for the content of the agreement. Written and verbal orders are deemed accepted upon issuance of the written order confirmation or upon delivery of the ordered goods. If no written order confirmation is issued, this function is fulfilled by the invoice. If the Customer has no objection to the content of the order confirmation or quotation and does not immediately raise an objection in writing, this Agreement shall enter into force in accordance with the order confirmation or quotation.

2.3. All supplementary agreements, amendments, and additions to these General Terms and Conditions must be made in writing to be effective. This also applies to deviations from this written form requirement.

2.4. We retain ownership and copyright to the photos, drawings, calculations, files, and other documents or tools. This information will remain confidential and will not be disclosed to third parties. Any disclosure to a third party in any form must be approved in writing by JOIDENT.

2.5. By signing this Agreement, the Customer will not acquire any rights to JOIDENT’s intellectual or industrial property rights. The Customer undertakes to protect all intellectual and industrial property rights of JOIDENT or its subcontractors and is liable for all damages resulting from the breach of this obligation.

2.6. The place of performance and jurisdiction is China. The legal relationship between JOIDENT and the contractor will be governed by the laws of the People’s Republic of China, excluding uniform international laws. In particular, the applicability of the United Nations Sales Convention is excluded.

3. Delivery

3.1. The confirmed delivery period begins on the date of order confirmation. Under no circumstances will work begin until the Customer has provided the required documentation, payments, notifications, permits, or approvals.

3.2. Changes in structure, shape, and color that result in an improvement in quality or service or are necessary due to legislative or standardization requirements are reserved, provided that these changes are not material or unreasonable for the Customer. Changes in the technical design are also permitted, provided that functionality is not significantly impaired or the Customer proves that the change is not justified for them. The same applies to the dimensions and weight of the supplied items.

3.3. JOIDENT is entitled to make partial deliveries, which may be invoiced separately, provided that this is justified in the Customer’s interest. Partial delivery is reasonable, particularly if it does not include individual parts sold together.

3.4. The delivery dates specified by JOIDENT are not binding. Compliance with the specified delivery dates is, of course, Joident’s top priority.

3.5. Unless otherwise agreed, delivery is always at the Customer’s expense and risk. The risk transfers to the Customer upon handover to the freight forwarder or carrier. Even minor defects in the delivered items must be accepted by the Customer. If the goods are obviously damaged during transport, the Customer must immediately complain to the shipper and inform Joident.

3.6. The installation of gas, water, and electricity connections is not part of the delivery package. The necessary connections (including any safety measures such as residual current devices or water shutoffs, etc.) must be carried out by the Buyer himself, taking into account the applicable codes and regulations.

3.7. The export of certain goods, for example due to their type, intended use, or final destination, may be subject to licensing requirements. In the event of export, the Customer hereby refers to the relevant national and international export regulations, such as the export control regulations of the People’s Republic of China.

3.8. Goods delivered to the Customer are subject to national or international foreign trade regulations, embargoes, or other legal prohibitions.

4. Delayed Delivery, Force Majeure

4.1. If JOIDENT fails to meet the delivery date, the Customer must clearly agree on an appropriate extension (but at least 30 working days) based on JOIDENT’s current order situation. If this extension is not used, or if Joident declares that this extension is not possible to deliver, the Customer has the right to withdraw from the Agreement. The withdrawal must be made in writing within one week of the expiration of the extension or Joident’s declaration. In the case of a framework agreement or a series delivery agreement, the right of withdrawal is limited to specific deliveries or partial deliveries.

4.2. If the Customer requests subsequent changes, the delivery period may be extended accordingly.

4.3. If the agreed delivery time cannot be met due to force majeure, the delivery time will be extended appropriately, but in any event until the obstacle is removed. If such a situation occurs, Joident will immediately inform the customer. All claims by the customer (in particular claims for damages) in the event of late delivery or termination of the contract due to force majeure are excluded.

4.4. Force majeure events include all events beyond Joident’s control, including, but not limited to:

  • Labor disputes of any kind, difficulties in sourcing materials or transport factors, border closures, official orders, export embargoes, or other circumstances that impede Joident’s operations; or
  • Epidemics, acts of war, insurrection/revolution, terrorism, sabotage, arson, fire, natural disaster, or failure to obtain necessary official permits; or
  • Delays or failures in delivery by Joident’s subcontractors due to energy crises or raw material supply crises, or due to the impossibility of procuring raw materials at economically acceptable prices and/or quantities, as well as any other reasons for which Joident is not responsible and which were not foreseeable by Joident at the time the Contract was entered into.

4.5. In the event of slightly negligent conduct in connection with delivery delays or leading to termination of the Contract, the Customer’s liability for claims for damages is excluded. Under no circumstances shall Joident be liable for loss of profits or indirect damages resulting from failure to meet delivery dates.

5. Prices

5.1. Unless otherwise agreed, the price list applies to the prices calculated on the date of each shipment under the conditions prescribed at that time.

5.2. All prices are quoted in RMB, excluding applicable taxes, unless another currency is agreed with the Customer. Payments can only be made in the agreed currency. Any additional costs incurred are also payable by the Customer.

5.3. Unless otherwise agreed, the shipping costs mentioned above apply to deliveries to the Distributor and its transport warehouse.

5.4. In the event of a deviation from the delivery address or abandonment of the goods, the additional costs (packaging, transport) will be charged to the Customer, unless otherwise agreed with the Customer.

5.5. If the quantity sent is reduced, the Customer will be informed, and JOIDENT reserves the right to charge a minimum quantity surcharge or a handling fee.

5.6. Joident is generally under no obligation to return goods and only authorizes returns if the goods are in a resalable condition and in their original packaging, and the customer accepts the separately agreed handling fees.

5.7. The prices stated in the order confirmation are binding for orders and deliveries. Unless otherwise agreed, prices are ex works in Ningbo, China, excluding packaging, freight, insurance, and VAT. Packaging is at cost price.

6. Payment Terms

6.1. Unless otherwise agreed or confirmed, invoices must be paid in full within 15 days of the invoice date. Repairs and other services must be paid strictly within 7 days.

6.2. If there are outstanding receivables for deliveries not subject to retention of title or for which title has expired, payments received will be allocated first to these receivables and only to these after fully offsetting the receivables still subject to retention of title. The customer’s partial payment will first be allocated to accrued costs and other additional expenses (e.g., late payment interest, reminder fees), and then to outstanding delivery receivables. Any contrary promise to pay by the customer will be void.

6.3. If the Client’s payment is threatened because the Client’s financial situation has deteriorated or is likely to deteriorate significantly after the conclusion of the Contract, JOIDENT shall be entitled to demand immediate payment of all outstanding debts.

6.4. JOIDENT reserves the right to issue invoices for the agreed services by mail or email. All communications sent to the email address or any other electronic address specified by the Client shall be deemed received by the Client upon dispatch.

7. Property reserve

7.1. The delivered items remain the property of JOIDENT until all claims arising from the business relationship with the customer have been paid (reserved goods). Customers must exercise caution with the goods they reserve and ensure they have adequate insurance.

7.2. The purchase price claim for goods delivered under retention of title is deemed assigned to JOIDENT as security in the event of resale by the customer (extension of the retention of title). Upon request, the customer must inform Joident of the assigned claims and their debtors, provide all information necessary for collection, and submit the relevant documents.

7.3. As long as the retention of title is in effect, the customer may not use the goods delivered to it by JOIDENT as security. The conclusion of a financing agreement (such as a lease agreement) that includes an assignment of liens requires Joident’s prior written consent, unless the agreement requires the financial institution to pay Joident directly the portion of the purchase price owed to it. Customers are prohibited from entering into agreements with their buyers that could infringe Joident’s property rights.

7.4. Joident is entitled to terminate the agreement and demand the return of the delivered goods in the event of a breach of the agreement by the customer, in particular in the event of late payment. Any transport costs incurred in this event shall be borne by the customer. The customer also assumes responsibility for the goods until Joident collects them. The Customer hereby expressly and irrevocably authorizes Joident to freely access its business and storage premises and to remove the Goods.

7.5. The Customer shall bear and indemnify Joident for all damages and expenses arising from the breach of these obligations and for preventing third parties from accessing the goods by taking necessary intervention measures.

8. Warranty

8.1. JOIDENT only warrants the properties of the contract goods to the extent specified below, which were expressly promised in writing at the date of transfer of risk and are required by law. JOIDENT assumes no warranty for defects resulting from normal wear and tear, improper handling or use, improper storage, or other acts and omissions of the customer and third parties. Likewise, Joident does not guarantee the fitness for a particular purpose or availability of the contract goods, unless these have been expressly agreed in writing.

8.2. The customer is expressly obliged to check the goods for possible defects immediately after delivery. If a customer wishes to use or resell a defective product that is the subject of a complaint, this requires Joident’s prior written consent. The following provisions also apply to the determination of defects:

  • In the event of a quantity defect (excess or insufficient quantity of the goods delivered in accordance with the contract), and in any case, a notification of the defect must be made immediately upon receipt of the document indicating the weight or quantity of the items supplied, or within seven days of delivery;
  • If a quality defect is discovered upon inspection of the goods, packaging, or random sampling, notification must be given immediately, but in any event within seven days of delivery;
  • If a quality defect is not immediately detectable by inspection or sampling, the defect must be reported as soon as it is discovered. Defects/complaints reported later cannot be considered.

8.3. To report a defect, the customer must accurately describe the goods, list the alleged defects in detail, and provide Joident with supporting documentation. The notification must be submitted in writing to Joident or, if damage during transport is suspected, directly to the freight forwarder. If the notification of defects is not made in accordance with the above provisions, all warranty claims, claims for damages, and other claims of the customer are excluded.

8.4. The customer must keep the goods in a safe place until the situation is clarified and insure the goods for the purchase price in the interest of both parties to the contract.

8.5. Defects that do not affect or only slightly affect the value and fitness for normal use of the goods recognizable by Joident are not included in the warranty.

8.6. Delivery defects may be corrected by repairing the delivered goods free of charge or by exchanging them, at Joident’s discretion. In the event of an exchange of goods, the Customer is obliged to return the replaced or exchanged goods or parts to JOIDENT.

8.7. If improvement or exchange is impossible or involves disproportionate costs for Joident, the Customer is entitled to request a price reduction. If permitted by law, other rights (including rights of conversion, compensation, loss of profit, or alternative performance) are excluded, even if the defect occurred within the first six months after delivery.

8.8. The warranty period for new products is 12 months from the date of transfer of risk and 6 months for used products.

8.9. If the Customer fails to fulfill its obligations, JOIDENT may refuse to eliminate the defect.

8.10. In the event of natural wear and tear or if the delivered goods have been modified without permission and/or by the installation of foreign parts and accessories and resulting defects cannot be excluded, claims for damages and warranty claims are excluded.

9. Liability

9.1. Unless otherwise provided by mandatory statutory provisions, JOIDENT’s liability for slight negligence is excluded.

9.2. Existing claims for damages shall, depending on their merits, be limited to the purchase price of the goods in question. Liability for lost profits, indirect damages, and consequential damages is excluded.

9.3. If JOIDENT’s liability for damages is excluded or limited, this also applies to the personal liability of its employees, workers, managers, representatives, and vicarious agents.

9.4. The Customer’s claims for damages due to defects in the delivered goods shall be deemed void if they are not made within six months of becoming aware of the damage, but no later than twelve months after delivery. If it is not legally possible to agree on a limitation period for the exercise of claims for damages, these limitation periods shall be deemed to be extended to the shortest possible period.

10. Product Liability

10.1. Customers may only use products manufactured or sold by JOIDENT for their intended purposes and must ensure that they are delivered or sold only by persons familiar with the risks and proper use of the products.

10.2. When using goods delivered by JOIDENT, the Customer is required to comply with the obligations arising from the Product Liability Act and to provide warnings regarding the goods delivered by JOIDENT.

10.3. The Customer is required to observe the products it sells (including after they have been placed on the market) in order to detect harmful properties or dangerous consequences of use, and to monitor scientific and technological developments related to these products and to immediately inform JOIDENT of any errors discovered as a result of these observations in goods already delivered by JOIDENT.

11. Return Policy

11.1. Unless otherwise provided in these Terms and Conditions, the Customer may not terminate the contract, exchange goods, or return goods for any other reason.

11.2. Orders for customized products cannot be cancelled. However, if this occurs, Joident will calculate the work completed up to that point or part up to a maximum amount corresponding to the total delivered value.

12. Place of Performance, Place of Jurisdiction, Choice of Law Clauses

12.1. The place of performance for JOIDENT’s deliveries is Ningbo, China.

12.2. In business dealings with businessmen and legal entities governed by public law, the place of jurisdiction for all legal disputes arising from the contractual relationship shall be the registered in the office of Ningbo Joident Electronic Technology Co., Ltd. Joident also has the right to assert claims in any other legal jurisdiction.

12.3. The legal relationship between the customer and JOIDENT shall be governed solely by the laws of the People’s Republic of China.

13. Concluding clauses

13.1. Declarations made on behalf of Joident are only legally binding if made by a specified number of persons authorized to act on behalf of Joident (i.e., the Managing Director, the Authorized Representative, the Authorized Officer).

13.2. All agreements between JOIDENT and its clients must be in writing. An oral collateral agreement is void. Therefore, amendments and supplements to these General Terms and Conditions are only effective if agreed in writing. Written requests may also be processed by email.

13.3. If individual provisions of an individual agreement or these General Terms and Conditions are wholly or partially invalid, the remaining provisions shall remain valid. In the event of partial invalidity, the contracting parties undertake to replace the invalid provision with a provision that comes as close as possible to the objective of the invalid provision.

13.4. The Client’s legal successors will also be bound by the obligations of the Agreement concluded on the basis of these General Terms and Conditions.

13.5. During the effective business relationship, the Client undertakes to immediately inform JOIDENT of any change in their personal or professional identity, as well as any change in their business address.

13.6. JOIDENT reserves the right to amend or supplement these terms and conditions at any time. The change will take effect upon the Client’s consent and will apply to all transactions concluded after that time.