Introduction

Ningbo Joident Electronic Technology Co., Ltd. (registered at No. 111, 3rd Floor, Building 4, Jingu Nanlu, Yinzhou District, Ningbo) and its affiliates (hereinafter referred to as “Joident:” or “We”) respect your privacy and the protection of your personal information. Joident appreciates your visit to our websites (such as www.joident.com) and other related interactive channels, including (but not limited to) our social media pages, mobile applications and/or blogs (collectively, the “Joident Pages”), and your interest in our company, products and services. Privacy Policy applies to your personal information collected by Joident online and offline when you interact with our sites, for example when you visit Joident pages as a visitor, customer or potential customer, or as a representative of our suppliers or business partners, when you use products or services provided by Joident, purchase Joident products, subscribe to Joident news and contact our customer service.

We may also provide you with a separate privacy policy or statement to inform you about how we collect and process your personal information in certain specific situations, such as for specific products, services or projects provided by Joident. For example, when you participate in our clinical research projects or use our mobile applications, we may provide you with a separate privacy policy or statement. In the event of any conflict or inconsistency between the above separate privacy policies or statements and this Privacy Policy, such separate privacy policies or statements will in principle prevail over this Privacy Policy, unless otherwise stated or agreed.

This Privacy Policy will help you understand the following ：

1. The types of personal information we collect and its purposes
2. Notice regarding cookies and related technologies
3. How we process and share your personal information
4. Third-party services
5. How we protect your personal information
6. How we store your personal information
7. Your rights as a data subject
8. Information of concern
9. Updates to this Privacy Policy
10. Свяжитесь с нами

1. The types of personal information we collect and its purposes

“Personal Informations” in this Privacy Policy refers to information about you or that can identify you, alone or in combination with other information we hold. We encourage you to keep your personal settings and personal information complete and up to date.

Joident:Your account data

You can create a JOIDENT account online to benefit from a better service experience, such as registering devices online or sending feedback via the JOIDENT page.

When you create an account on our JOIDENT site, we collect the following personal information:

• User name ;
• Password ;
• E-mail address;
• Country/Region;
• You can also choose whether or not to provide the following personal information about yourself on your account, such as your gender, professional organization, city, address, postal code and telephone number.

We use the personal information listed above to create and maintain your Joident account. You can use various services through your JOIDENT account. When you do this, we may add additional personal information to your account. The following sections describe the services you can use and the personal information we add to your JOIDENT account when you use the relevant services.

Marketing and promotional data

If you choose to opt-in to receive marketing and promotional information from us, we may collect and use the following personal information about you :

• Your e-mail address ;
• Your Joident account details ;
• Information about your interactions with Joident, such as subscribing or unsubscribing to marketing communications, or personal information you provide when you participate in our events.

We use your personal information listed above to send you relevant information about Joident products, services, events and marketing activities that may be of interest to you via e-mail, SMS and other digital channels, such as mobile applications and social media.

You may withdraw your consent to receive marketing information at any time via the unsubscribe link at the bottom of any promotional email you may receive or by any other means we send to you. You can also withdraw your consent by contacting us using the details in the “Contact us” section.

Marketing campaign data

You may attend events such as seminars, exhibitions or fairs organized by JOIDENT or other organizers (“Marketing Events”). You can register for these Marketing Events via Joident, our distributors or directly with the Marketing Event organizer. We may send you invitations to such Marketing Events. To do so, we may need you to provide the following personal information :

• Name ;
• Country of citizenship ;
• Company/Hospital where you work ;
• Department ;
• E-mail ;
• Phone number;
• Products/services you are interested in;

If you register to participate in marketing activities via Joident, you agree to receive information directly related to the marketing activities sent to you by Joident, such as the location and time of the marketing activities.

Purchase and Registration Data

When you purchase products and/or services from JOIDENT, or when you register for JOIDENT products and/or services, or when you activate or install JOIDENT products, we may collect the following personal information :

• Name ;
• Phone number ;
• Company/Hospital where you work ;
• Department ;
• Your position ;
• E-mail address ;
• Nationality ;
• Country of citizenship ;
• Delivery/billing address ;
• Postal code ;
• Fax number ;
• Invoice history, including an overview of JOIDENT products/services you have purchased;
• Details of any conversations you may have with customer service staff regarding products or services you have purchased;
• Details of the product/service you have registered, such as the name of the product/service, the product category to which it belongs, the product model, the date of purchase and proof of purchase.

We collect this personal information in order to help you finalize the purchase and/or registration of products and/or services and/or the installation of product activation.

Customer service data

When you interact with our customer service via our call center, official WeChat account, e-mail or other Joident pages, we may collect or use the following personal information about you :

• Your Joident account data;
• Your name
• Phone ;
• E-mail ；
• Your position;
• Department ;
• Company/Hospital where you work;
• Your call logs and call history, your purchase history, the content of questions you ask or requests you make.

We will use this personal information to provide you with customer support related to the products and/or services you have purchased, such as responding to your requests, fulfilling your requirements and repairing or replacing products for you.

We may also use this personal information to improve our products and services, to resolve any disputes with you, to train our customer service representatives, and so on.

User Feedback Data

You may choose to submit opinions, questions, requests or complaints (“User Feedback Data”) about our products and/or services via various channels provided on the Joident page (such as satisfaction surveys, etc.). When you do this, we may collect or use the following personal information about you :

• Your Joident account data
• Your name
• Phone number
• Your e-mail address
• Your position;
• Department ;
• Company/Hospital where you work ；
• Details of your comment/question/request/complaint.

We will use this personal information to answer your questions, satisfy your requests, resolve your complaints, consult your opinions and improve our Joident pages, products and services.

Partner contact details

When you supply products and/or services to JOIDENT (on the basis of cooperative relationships), we may collect the following personal information via various channels such as contracts :

• Contact name ;
• Telephone number;
• Contact person’s work organization;
• Department;
• Your position ;
• E-mail address ;
• Nationality ;
• Delivery/billing address ;
• Zip code ;
• Fax ;
• Details of any conversations you may have had with Joident Connect staff regarding the purchase of your products or services from Joident;

We collect this personal information in order to carry out cooperation between you and us on related products and/or services.

Usage data

We may collect information generated when you use Joident products, services and/or pages, and use your personal information for analytical purposes. We do this to understand your interests and preferences in order to improve our Joident products, services and/or pages and enhance your user experience.

Data about your online behavior

Joident may use cookies or similar technologies to collect information about your visit to the Joident website in order to provide you with a more informative and enhanced online experience when you interact with our website. For more information about our use of cookies or similar technologies and your choices regarding cookies, see the “Cookies or similar technologies” section.

2. Notice regarding cookies and related technologies

When you visit our website, we may use cookies or other similar technologies to collect information from you. For example, when you visit our websites, receive e-mails from us or connect to a device connected to the Internet. In most cases, we cannot identify you directly from the information we collect using these technologies.

We collect your information via cookies or similar technologies primarily to :

• Ensure that the Joident page functions correctly. These cookies are necessary for you to be able to navigate and use the functionalities of the Joident pages. Without these cookies, you may not be able to use and access Joident pages properly. For example, these cookies may save information you have entered so that you do not need to re-enter it on your next visit.
• Analyze the use of Joident pages in order to measure and improve the performance of Joident pages. These cookies collect information about your visit to our website, such as which pages you visit frequently and whether you receive any error messages. Using this information, we can improve the structure, navigation and content of the website to offer you a better visiting experience.

You can manage your cookie preferences at any time by changing the cookie settings in your browser. If you disable our cookies in your browser settings, you may find that some parts of our website do not function properly. If you have any questions about our use of cookies or similar technologies, you can also contact us using the details in the “Contact us” section.

3. How we process and share your personal information

Subsidiaries and affiliates

We may share your personal information with our affiliates and subsidiaries within the JOIDENT Group for the purposes described in this Privacy Policy.

Service providers and other third parties

• We may share your personal information with third-party service providers to help us provide certain services, such as website hosting, provision of information technology and related infrastructure, cloud services, order fulfillment, customer service, e-mail delivery, auditing and other services, in accordance with this Privacy Policy and applicable law. We will require such service providers to protect your personal information through contracts or other means.
•  If you have consented to receive marketing information from third parties, we may share your personal information with third parties so that they can send you marketing information.
• We may also share your personal information with our business partners where necessary to achieve the purposes listed in this Privacy Policy. For example, we may work with our business partners to sell products or provide certain services to you.

Other uses and disclosures

We may also use and disclose your personal information as we deem necessary or appropriate: (a) to comply with applicable law (including laws outside your country or region), to respond to requests from public and governmental authorities (including government agencies and ministries outside your country or region), to cooperate with law enforcement, or for other lawful purposes; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property and/or those of our affiliates or subsidiaries, you or others.

In addition, Joident may also provide your personal information to third parties (including third-party agents, auditors or other service providers) in the event of a planned or actual reorganization, merger, sale, joint venture, transfer or other disposition of all or part of our business, assets or stock (including bankruptcy or similar proceedings).

4. Third-party services

As you browse and use Joident pages, you may encounter links to third-party service providers or directly use services provided by third-party service providers. These third-party service providers may include social media platform providers, other mobile application developers or other website operators (such as WeChat, Weibo, LinkedIn, Facebook, Instagram, etc.). We add such content, links or plug-ins to our website to facilitate your connection to our website or to share information with your accounts at these third-party service providers.

These third-party service providers generally operate independently ofJoidentand may have their own privacy statements or policies. We strongly recommend that you review these policies or statements before using third-party services to understand how these third parties treat your personal information, as we are not responsible for the content, use or privacy practices of websites or applications that are not owned or operated byJoident. For example, you may access a third-party social media website directly via a link provided on our website. Personal information generated by your subsequent use of the social media website will be collected by the third party rather than by us and will be subject to the third party’s privacy policy rather than this Privacy Policy.

5. How we protect your personal information

Joident follows the ISO/IEC 27001 Information Security Management System (ISMS) and the ISO/IEC 27701 Privacy Information Management System (PIMS) and uses various technical and organizational measures and operational procedures to protect your personal information. For example, we may implement access control mechanisms, use firewalls, secure servers and de-identify, anonymize or encrypt certain types of data (such as ownership information and other sensitive data). In addition, Joident regularly tests and evaluates the effectiveness of technical and organizational measures to ensure the security of your personal information. You are responsible for the security of your account name and password.

Please note and understand that the Internet is not an absolutely secure environment. If you become aware that your personal information has been disclosed, please contact us immediately using the contact details in the “Contact Us” section of this Privacy Policy so that we can take appropriate action.

If your personal information is disclosed due to unexpected events, force majeure, etc., we will do our best to control the situation and will promptly inform you of the cause of the incident, the security measures we have taken, the security measures you can take on your own initiative and other relevant information. If a security incident relating to personal information occurs, we will report it to the relevant competent authorities in accordance with the requirements of applicable laws and regulations, conduct timely investigations and take emergency measures.

6. How we store your personal information

Storage location

As a general rule, we will store your personal information collected domestically in China. If we need to transfer your personal information overseas, we will carry out the relevant procedures in accordance with the requirements of applicable laws and regulations and provide your personal information with standards of protection no lower than those required by applicable data protection laws and regulations.

Storage period

Unless otherwise required by laws and regulations, we will retain your information for the following periods:

• We will retain the personal information we collect from you to meet our legitimate business needs (such as to provide services to you or to meet applicable legal, tax and financial requirements).
• When we no longer have a legitimate business need to use your personal information or when the retention period prescribed by applicable laws and regulations expires, we will delete or anonymize your personal information.

7. Your rights as a data subject

With respect to your personal information, unless otherwise provided by laws and regulations, you have the following rights :

• You have the right to know and decide on the processing of your personal information and you have the right to restrict or refuse the processing of your personal information;
• You have the right to consult and copy your personal data;
• If you find that your personal information is inaccurate or incomplete, you have the right to ask us to correct or complete it;
• For personal information processing activities based on your consent, you have the right to withdraw your consent. If you withdraw your consent, this will not affect the validity of the personal information processing activities that were carried out on the basis of your consent prior to the withdrawal;
• You have the right to request that your personal information be transferred to another data controller designated by you;
• You have the right to ask us to explain the relevant personal data processing rules;
• You have the right to request that we delete your personal information in certain circumstances;
• If you have any objections to our personal data processing activities and to this notice, you have the right to resolve them by other means.

In addition to the choices offered on our pages, such as the unsubscribe option contained in promotional emails and accessing and managing your Joident account data after logging into your account, you may also contact us directly using the contact details set out in the “Contact Us” section of this Privacy Policy to request the exercise of these rights.

In your request, please clearly indicate the personal information you wish to access or modify, whether you wish to restrict the processing of your personal information from our database or inform us of any limitations you wish to impose on our use of your personal information.

We will respond to all requests to exercise the rights of data subjects in accordance with applicable data protection laws and within the required time limits. To the extent permitted by laws and regulations, we may not be able to respond to your request to exercise your rights in the following circumstances :

• If your request conflicts with our obligations under laws and regulations;
• If the information requested is directly related to national security or defense security;
• If the information requested is directly related to public safety, public health or major public interests;
• If the information requested is directly related to a criminal investigation, prosecution, trial, execution of a judgment, etc. ;
• If we have sufficient evidence that you have a subjective malicious intent or abuse of rights;
• To protect your life or that of others, your property and other major legal rights and interests, but it is difficult to obtain your authorization and consent;
• If responding to your exercise request would cause serious harm to your legitimate interests or those of other persons or organizations;
• If the information requested concerns trade secrets.

8. Information of concern

Although Joident pages are generally not intended for minors under the age of 18, Joident policy requires us to obtain permission from parents or guardians before collecting, using or disclosing personal information from minors in accordance with legal requirements. If we learn that we have collected personal information from a minor, we will immediately delete such data from our records.

Joident strongly recommends that parents or guardians actively monitor their children’s online activities. If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us in accordance with the “Contact Us” section of this Privacy Policy. Upon verification, we will delete or otherwise treat the minor’s personal information in accordance with the parent’s or guardian’s request.

9. Updates to this Privacy Policy

We will update this Privacy Policy from time to time to adapt to legal, technical, and business changes. When we update this Privacy Policy, we will notify you appropriately, based on the significance of the changes. We will obtain your consent for any material changes to this Privacy Policy, as required by applicable data protection laws.

You can find out when this Privacy Policy was updated by clicking “Last updated on” at the top of this Privacy Policy. By continuing to use the relevant Joident features or contact us through the information displayed on Joident’s various channels, you agree to the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about how we use your personal information or this Privacy Policy, particularly if you believe that our processing of personal information has infringed your legal rights and interests, you can contact us using the following contact details.

Contact : info@joident.com

We will generally respond within fifteen business days of receiving your relevant information and verifying your identity, unless otherwise required by law or regulation.

Furthermore, you may also submit your request or complaint to the competent data protection authority at any time.